Premiere Auto Glass Privacy Policy

1. Information we collect

Information you give us. When you request a quote, book service or contact us, we may collect your name, phone number, email address, city or ZIP code, the address where you want mobile service, your vehicle's year, make, model and VIN, photos of the damage, and details about the service you need.

Insurance and payment information. For insurance work we may collect your insurance company, policy or claim number, and the authorizations needed to file your claim. We also keep estimates, invoices, payment status and warranty records. Please don't send sensitive information we don't need for your request.

Calls and texts. We keep your phone number, the date and length of calls, and the content of texts you send us. Calls to our tracking numbers may be recorded (see section 3).

Information collected automatically. When you use our websites, our tools may collect your IP address, device and browser type, approximate location (from your IP address), the pages you view, the site or ad that brought you to us, and how you interact with our pages, such as clicks, scrolling and mouse movement. This is collected with cookies and similar technologies.

Information from others. When needed to complete your service, we may receive information from your insurance company, a claims administrator, a payment or financing provider, or a review platform.

2. How we use information

• To prepare quotes, order the right glass and parts, schedule and perform work, and coordinate mobile visits.
• To file and manage insurance claims, process payments, and administer warranties.
• To answer your questions and send updates about your appointment, technician arrival, claim or payment.
• To understand how our websites are used, fix problems, and measure which ads and pages bring in customers.
• To protect our websites and forms from spam, fraud and misuse.
• To keep business records and meet legal obligations.
• To send offers or ask for feedback, where you have agreed or the law allows. You can opt out at any time.

3. Cookies, analytics and advertising

Our websites use the tools below. Some set cookies or similar technologies in your browser.

We do not sell your personal information for money. We do let Google collect information through cookies on our websites to measure our ads and show our ads to past visitors. Some laws treat this as "sharing" for targeted advertising. You can opt out using the choices above, by blocking or deleting cookies in your browser, or by turning on Global Privacy Control in a browser that supports it. Blocking some cookies may affect how our websites work.

4. When we share information

We share personal information only as needed for the purposes in this policy:

• Service providers that help us run the business, such as website hosting, email, form and lead storage, scheduling, call tracking, analytics and advertising. They may use the information only to provide their services to us.
• Insurance companies and claims administrators, when you ask us to bill your insurance or handle a claim.
• Payment and financing providers, to process payments or applications you start.
• Glass suppliers and calibration partners, when needed to complete your job.
• Legal and safety reasons: when the law requires it, to protect our rights, customers or others, or to investigate fraud.
• Business transfers: if our business is sold or merged, information may transfer to the new owner under this policy.

5. Calls, texts and email

If you give us your phone number or email, we may contact you about your quote, appointment, technician arrival, insurance claim, payment or warranty.

Text messages. When you text us or agree to receive texts, we use your number to reply and to send updates about your service. Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving texts, or HELP for help, or call us at (480) 570-9293. Consent to receive marketing texts is not a condition of any purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Email. You can unsubscribe from marketing emails using the link in the email, or by contacting us.

6. Financing and other websites

Our financing page uses an application from PayTomorrow, an outside lender. Information you enter there goes to PayTomorrow and is covered by its own privacy policy. Our websites also link to insurance companies, review sites and social media. Those sites have their own privacy policies, which we encourage you to read.

7. How long we keep information

We keep personal information as long as needed to complete your service, honor warranties, keep insurance, tax and financial records, resolve disputes and meet legal requirements. When it is no longer needed, we take reasonable steps to delete it or remove details that identify you.

8. How we protect information

We use reasonable administrative, technical and physical safeguards to protect personal information. No website, communication method or storage system is completely secure, so we cannot guarantee absolute security.

9. Your choices and requests

You can ask us to show you, correct or delete the personal information we hold about you, or to stop using it for marketing. Contact us using the details below. We may need to verify your identity before acting on a request, and we may keep some information when the law, a warranty or an open transaction requires it. We will not treat you differently for making a request.

10. Children

Our services are for adults arranging vehicle service. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

11. Changes to this policy

We may update this policy when our services or practices change. The date at the top shows when it was last updated. If we make significant changes, we will post a notice on our websites.

12. Contact us

For privacy questions or requests, contact: